Terms & Conditions

By accessing this website (“Platform”), you agree to be bound by these Terms and Conditions (“Terms”) in a legally binding agreement between you (“User”, “you”, or “your”) and the service provider (“Merchant”, “we”, “us”, or “our”). If you do not agree to these Terms, please refrain from using the Platform. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after any such changes shall constitute your consent to such changes.

1. Eligibility

By using the Platform, you represent and warrant that you are competent and authorized to enter into this agreement and perform your obligations under these Terms.

2. Definitions

● Payment Instrument: Includes credit/debit cards, bank accounts, UPI, IMPS, prepaid instruments, or other payment methods enabled by banks/financial institutions.

● Platform: Refers to the website or mobile application where the Merchant offers its products or services.

● Transaction: Any order or request placed by the User to purchase products or services from the Merchant.

● Transaction Amount: The amount paid by the User for the Transaction.

● User/Users: Any individual accessing or availing services/products via the Platform.

3. Merchant’s Rights

You agree that we may collect, store, and use the information you provide to deliver services/products and to contact you with respect to the same.

4. User Responsibilities

You agree to provide accurate, complete, and up-to-date information including personal details (e.g., name, email, address, age, gender) and valid payment details required for processing your transactions.

5. Prohibited Actions

You agree not to:

● Use the Platform for unauthorized or unlawful purposes.

● Systematically extract data to build databases without permission.

● Misuse the Platform’s services or engage in fraudulent activities.

● Attempt to gain unauthorized access to user accounts or our systems.

● Disrupt Platform functionality using malicious software or automated scripts.

● Post abusive, harassing, or false content.

● Engage in any commercial use of the Platform without our prior written consent.

● Copy, decompile, reverse engineer, or tamper with any part of the Platform.

● Violate applicable laws or regulations in your use of the Platform.

6. Limitation of Liability

In the event of a defective product or service, your sole recourse is to initiate a refund request as per the applicable policy. We are not liable for indirect or consequential losses. You agree to indemnify and hold harmless the Merchant, its affiliates, and agents from any claims or liabilities arising from your use of the Platform or violation of these Terms.

7. Reviews and Feedback

You may submit reviews, provided:

● You have firsthand experience.

● Your review is not offensive, discriminatory, misleading, or unlawful.

● You do not represent a competitor or post fake reviews.

We reserve the right to remove, edit, or moderate reviews at our discretion. By submitting a review, you grant us a perpetual, non-exclusive, royalty-free license to use the content for marketing or other purposes.

8. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. All disputes shall be resolved through arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996. The arbitration shall be in English, and the venue shall be Bengaluru. The arbitration award shall be final and binding. Interim relief may be sought in the courts of Bengaluru.

9. Grievance Redressal

For any complaints or queries regarding transactions, refunds, or misuse of services, you may contact us at: info@invictusone.com

10. Disclaimer

● Upon initiating a transaction, you agree to pay the listed price via legitimate means.

● You are responsible for safeguarding your account credentials.

● We disclaim liability for unauthorized payment instrument usage, payment failures, or system errors.

● The Platform content is for informational purposes only and should not be construed as advice.

● We do not endorse or verify third-party links or user-generated content.

● You are responsible for your own cybersecurity measures while accessing the Platform.

11. Miscellaneous

● These Terms constitute the entire agreement between you and us regarding your use of the Platform.

● Any failure to enforce any right or provision of these Terms shall not constitute a waiver.

Cancellation and Refund Policy

By completing a transaction on our Platform, you ("User") are entering into a legally binding agreement with us ("Merchant") for the purchase of products and/or services. Please read this policy carefully to understand the terms governing cancellations and refunds.

1. Cancellation Policy

● Once a Transaction is completed, cancellations are not permitted unless explicitly stated on the Platform.

● If cancellation is allowed for a particular product and/or service, it will be subject to the specific terms mentioned on the relevant product/service page.

● We reserve the sole discretion to accept or reject any cancellation request.

● We may request additional information from you to evaluate the cancellation request before arriving at a decision.

● Cancellations will not be entertained once the product has been delivered or the service has been rendered, except in cases where the product or service does not match the description provided on the Platform.

2. Refund and Replacement Policy

● Refunds or replacements will only be entertained if the delivered product or service materially deviates from the description provided on the Platform.

● Requests for refund or replacement must be submitted within three (3) days from the date of the Transaction or within the timeframe specified on the Platform (but never less than three days).

● To initiate a refund request, you must:

○ Raise a ticket via email to info@invictusone.com

○ Provide a clear and specific reason for the refund request.

○ Include any supporting evidence (photos, screenshots, etc.) that substantiate the claim and indicate which specific terms were violated.

3. Evaluation and Approval

● All refund or replacement requests will be evaluated by our team.

● Approval of any such request shall be at our sole discretion.

● We reserve the right to request further details or clarifications from you before processing the request.

● If your refund is approved, it will be processed through the original payment method within a reasonable time frame as communicated to you.

4. Non-Refundable Situations Refunds

Will not be issued in the following circumstances:

● Change of mind after a successful purchase.

● Delay in delivery due to factors beyond our control (e.g., force majeure, courier delays).

● Dissatisfaction due to subjective preferences not related to product/service description (e.g., taste, style, etc.).

● Failure to submit a request within the designated refund period.

5. Contact Information for Support

If you have any questions or concerns regarding your Transaction, you may reach out to our support team at: Email: info@invictusone.com

Privacy Policy

At Invictus Performance Lab/Invictus Prime Pvt. Ltd., accessible from https://invictusperformancelab.com/ , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Invictus Performance Lab and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Invictus Performance Lab. This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any
other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:
● Provide, operate, and maintain our website
● Improve, personalize, and expand our website
● Understand and analyze how you use our website
● Develop new products, services, features, and functionality

● Communicate with you, either directly or through one of our partners, including for customer
service, to provide you with updates and other information relating to the website, and for
marketing and promotional purposes
● Send you emails
● Find and prevent fraud Log Files

Invictus Performance Lab follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Invictus Performance Lab uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read & 'Cookies' Policy.

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Invictus Performance Lab. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Invictus Performance Lab, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Invictus Performance Lab has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Invictus Performance Lab's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information:
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Invictus Performance Lab does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.